Processing time is typically 1-5 business days for most orders. Please keep in mind that since everything is handmade order processing time is also dependent on order size. Very large and/or complicated orders can take longer and may have a 2-4 week processing time. For large orders a good gauge for processing time is adding up the lower end of the processing time for each splint. For example if you order two thumb combination splints with a 3-5 days processing time and 5 swan neck splints with a 1-3 day processing time you would count 6 days for the thumb splints and 5 days for the swan neck splints, giving you a total of 11 days. It is also important to keep in mind that titanium has an additional 3-4 day processing time regardless of order size as it requires additional steps in production. Now, obviously that can add up pretty quick and most orders won't actually take that long, but an order wouldn't be considered late until outside that timeframe.

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Orders placed during sale events often have a longer processing time due to order volume.

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 I do my best to provide updates on any delays and current processing times in the "News and Updates" section as they occur.

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Shipping times below do not include processing time.

 

Domestic orders are shipped Monday, Wednesday, and Friday via USPS. Transit time is generally 3-5 business days for First Class and Priority and 1-3 business days for Priority Express. Please allow 24-48 hours for tracking to update through USPS.

Priority and Priority Express options include $50-$100 insurance respectively, however currently USPS is unable to guarantee delivery times, therefore I do not issue refunds for shipments that have been delayed in transit.

Insurance is included for all domestic orders and is based on the total cost of the order. Due to a recent substantial increase in lost orders that have been marked delivered, effective 2/23/2024 all orders over $200 also require a signature for delivery.

Any search requests or claims must be filed with USPS within 60 days. After 60 days USPS will not be able to process a claim on the insurance and any items lost or damaged in transit will not be able to be replaced. In some special circumstances store credit may be issued, this credit cannot be used towards the purchase of items on sale.

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International order transit time is generally 1-2 weeks for First Class, but some locations and more outlying areas can take up to 6. In general international orders will have arrived by the 4th week, even to remote locations. Please keep in mind that these timeframes can be a bit longer and are also affected by how long customs in the destination country takes to process the shipment. All First Class shipments have $100 insurance and Priority or Priority Express have $200 insurance automatically included. Orders $400 and up require a Priority option to be used.

Please note that some countries charge a customs fee/import tax. This charge is not a shipping charge, it is a tax imposed by the government of the destination country. As these charges vary for every country and often fluctuate I am not aware of how much they will be, it is the buyers responsibility to be aware of any applicable fees for their individual country.

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Any shipments returned to me for missing or incomplete address or in the case of international shipments where they were never picked up from customs will not be eligible for a refund, but I will of course be happy

to send them back out to you for the cost of the reshipment.

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